Privacy Policy
Last updated: 17/11/2025
This Privacy Policy describes how Atmosvia Technologies
Private Limited (“Atmosvia”, “we”, “our”, “us”) collects,
uses, stores, shares, and protects your information when you
use our website
https://www.otence.com
and related services.
By accessing or using our Services, you consent to the
practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide, improve,
and secure our Services.
1.1 Personal Information
- Name
- Email address
- Phone number
- Postal address
- Login credentials
- IP address, browser details, device information
1.2 Business Information
- Business / Property name
- Business contact details
-
Business type (hotel, restaurant, café, cloud kitchen,
lounge, etc.)
-
Outlet details such as address, size, staff structure
-
Operational data (orders, bookings, inventory, billing)
1.3 Guest & Staff Data (Uploaded by customers)
If you use our Services for hospitality management, you may
provide:
- Guest names, contacts, booking details
- Staff names, roles, activity logs, performance data
- Room / table allocation and operational workflows
You are responsible for ensuring legal consent to collect
this information.
1.4 Cookies, Tokens & Tracking
We use cookies and stored tokens to:
- Authenticate and maintain user sessions
- Store access tokens and preferences
- Improve website functionality
- Enhance security
- Analyze traffic and usage patterns
2. How We Use Your Information
We use your information for the following purposes:
- To operate and maintain the Services
-
To manage bookings, orders, billing, and subscriptions
- To process payments and invoices
- To provide customer support
-
To personalize your dashboard and property workspace
- To send service-related updates and alerts
-
To improve platform performance, features, and security
-
To generate analytics, reports, and operational insights
- To enforce our terms and prevent misuse
3. Legal Basis for Processing
(Applicable if you serve users in GDPR / global compliance
regions.)
-
Contract: To provide services you
subscribe to.
-
Legitimate Interests: To improve
security and user experience.
-
Consent: For marketing or optional
analytics.
-
Legal Requirements: Tax, billing, and
audit obligations.
4. How We Share Information
We only share information with trusted third parties
necessary for operations:
- Payment processors (for subscriptions & billing)
- Cloud hosting / storage providers
- Email & SMS delivery services
- Analytics & monitoring tools
- Customer communication tools
We do not sell or rent your data to any
third party.
5. Data Retention
We retain data as long as your account is active or as
needed to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
After termination, data may be archived for a legally
required period.
6. Data Security
We implement industry-standard security practices,
including:
- Encryption of sensitive data
- Secure session management
- Authentication tokens
- Access controls & monitoring
- Regular audits and system checks
No system can be guaranteed 100% secure, but we take strict
measures to protect your data.
7. Your Rights
Depending on your region, you may have the right to:
- Access personal data we store about you
- Request correction of inaccurate data
- Request deletion of your data
- Limit or object to certain data processing
- Withdraw consent where applicable
To exercise your rights, email us at:
info@atmosvia.com
8. International Data Transfers
Your data may be processed on servers outside your country.
We ensure appropriate safeguards such as encryption, secure
hosting, and compliance frameworks.
9. Children’s Privacy
Our Services are not intended for children under 18. We do
not knowingly collect information from individuals under 18
years of age.
10. Updates to This Policy
We may update this Privacy Policy periodically. Updated
versions will be posted on this page with the revised date.
Continued use of our Services means you accept the updated
policy.
11. Contact Information
If you have any questions or requests regarding this Privacy
Policy, please contact us:
Atmosvia Technologies Private Limited
Email:
info@atmosvia.com
Website:
https://www.otence.com